Customer cancellation:
The customer can cancel the order for the product before Himalayan Goodness has
shipped it. Orders once shipped cannot be cancelled.
Himalayan Goodness cancellation:
There may be certain orders that Himalayan Goodness and/ or their partners are
unable to accept and service and these may need to be cancelled. Some situations
that may result in your order being cancelled include:
Non-availability of the product or quantities ordered by you
Inaccuracies or errors in pricing information specified by us/ our partners
COVID related restrictions
Himalayan Goodness also reserves the right to cancel any orders that classify as
‘Bulk Order’ as determined by Himalayan Goodness as per certain criteria. An order
can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which
may not be exhaustive, viz:
1.Products ordered are not for self-consumption but for commercial resale;
2.Multiple orders placed for same product at the same address;
3.Bulk quantity of the same product ordered;
Other reasons for cancellation
4.Invalid address given in order details
5.Any malpractice used to place the order.
No cancellation charges shall be levied for cancellation of an order in accordance
with the terms of this policy.